Shipping policy

Last updated: September 3, 2026

This Shipping Policy explains how Sundering the Gods ships orders from ljamesrice.com.

Questions
Email: ljrice@sunderingthegods.com
Phone: +1 712-890-9682
Ship-from / business address: 21496 Chestnut Rd, Council Bluffs, IA 51503, United States

Where we ship

We ship to the United States and to selected international destinations shown at checkout. If your country does not appear, we may not be able to ship there yet.

Processing times

• In-stock books and maps we fulfill ourselves: Typically ships within 2–5 business days after payment clears (longer during launches, conventions, or holidays).
• Custom dedicated books: Extra time for personalization—often several additional business days after we receive your dedication details. We’ll follow up by email if anything is unclear.
• Print-on-demand merch (Printful and similar): Produced after you order. Production plus transit often takes longer than inventory we ship ourselves; timelines vary by product and destination.
• Digital eBooks: No physical shipping. Access/download is provided after checkout (check your email and order confirmation).

Business days are Monday–Friday, excluding U.S. federal holidays. Weekends are not processing days.

Shipping rates & methods

Available rates and carriers are calculated at checkout based on destination and items in your cart. Domestic U.S. orders may show Standard and Express options. International orders may use carrier-calculated services (such as USPS or DHL) depending on the items.

Orders that mix items from different fulfillment sources (for example, a book we ship plus a Printful shirt) may ship in separate packages and arrive on different days.

Order tracking

When tracking is available, we’ll share it by email. International tracking quality varies by carrier and destination.

Customs, duties & taxes (international)

International customers are responsible for customs duties, import taxes, and brokerage fees charged by their country. These are not included in our product price or shipping rate unless checkout explicitly says otherwise.

Undeliverable packages

Please ensure your shipping address is complete and correct at checkout. If a package is returned as undeliverable, refused, or abandoned at customs, contact us. We may refund the product price minus shipping, or reship after you pay additional shipping, depending on what happened.

Lost or stolen packages

If tracking shows delivered but you don’t have the package, contact the carrier first, then email us with your order number. We’ll help investigate. Replacement or refund for confirmed carrier loss is handled case by case.

Damaged in transit

Contact us within 14 days of delivery with your order number and photos of the damage and packaging. See our Refund Policy for replacement/refund options.